Unify Lizenz OpenScape Business, myAgent, Lizenztyp

The myAgent client is the interface with which employees (agents) accept customer calls according to qualifications. Thanks to the integrated presence display, agents can quickly consult further experts because the agent can immediately see which expert is free at the moment and can therefore give him support. myAgent ensures that your agents always identify how many callers are still in the queuing mechanism, and they can then react appropriately.